Shipping and Delivery:
We will make reasonable efforts to ensure timely delivery of orders. Shipping and delivery terms, including costs, estimated delivery times, and shipping methods, will be communicated during the ordering process.
Returns and Refunds:
a. Product Returns: Returns of products will be subject to our Return Policy, which outlines the eligibility criteria and procedures for returns. Customers must follow the specified guidelines to initiate a return request.
b. Refunds: Refunds will be processed based on our Refund Policy, which governs the eligibility and process for refund requests. Refunds may be issued as credit toward future purchases or as a reimbursement to the original payment method, depending on the circumstances.
Please note that these terms are subject to change, and the most up-to-date terms will be provided at the time of purchase or service agreement. We encourage our customers to review and understand these terms to ensure a transparent and satisfactory business relationship.
Return Period: Consumable products may be eligible for return within the same day or the next day of purchase, provided they remain unopened and undamaged from their original packaging.
Refund Policy: Instead of providing a refund, Gencare Service and Supplies offers a credit facility with your account for the returned consumable products. This credit can be used towards future purchases from our company.
Return Process: To initiate a return, customers should follow the designated return process outlined by Gencare Service and Supplies. This process may involve contacting our customer service department, providing proof of purchase, and adhering to any additional instructions provided.
It's important to note that these return policies are specific to consumable products and are subject to review and approval by Gencare Service and Supplies. Customers should ensure that they comply with the terms and conditions set forth in the return policy to facilitate a smooth return process.
Please remember that this information is based on the specifications provided. If you have any further questions or require clarification, feel free to let us know, and we'll be happy to assist you.